FAQ

WHAT IS YOUR RETURN POLICY FOR NATIONAL AND INTERNATIONAL ORDERS?

Looking to return something? We can help!

You are welcome to return any product for a refund as long as the returned item is undamaged and in its original packaging with all parts and instructions within 30 days of receiving your order. Learn more here:
https://www.langy-energy.com/pages/return-refund-policy
If you want to exchange, please find details here:
https://www.langy-energy.com/pages/return-refund-policy
Only refunded to the original payment method used after the item was received at our warehouse.
You are responsible for packing the item and shipping it back to us in a protective box so that the item is not damaged in transit to our warehouse. Please make sure your return is packaged in a way that will not damage it.
Any and all returned items are inspected and tested. Our staff work hard to accept all returns, but if the returned item is not in its original packaging or damaged, we may have to send it back to you.
LANGY is not responsible for items returned to us in error.
You are responsible for the cost of postage and packaging materials to return any item to us.
Always be sure to use postal insurance for the value of the returned item and keep proof of shipping and tracking.

SAFETY HAZARD WARNINGS FOR OUR PRODUCTS

CHARGING IS ATTEMPTED AT TEMPERATURES BELOW 14°F (-10°C). Charging below 14°F (0°C), causes a chemical reaction in the battery cells that can cause permanent damage and the possibility of fire or explosion during charging.
Charging should be performed at a temperature between 14°F and 113°F (-10°C and 45°C). Never charge below 14°F (-10°C).
Batteries should be stored at temperatures between 32°F and 80°F (0°C and 27°C) for maximum life and safety

Safe disposal of lithium-ion batteries

Lithium-ion batteries contain elements that could pose a health risk to individuals if allowed to seep into the groundwater supply. In some countries, it may be illegal to dispose of these batteries as standard household waste. Fortunately, many recycling facilities exist that process lithium-ion batteries, in part because of the value of the materials contained in individual batteries. In the US and Canada, a large network of over 30,000 battery recycling sites can be found at www.call2recycle.org.
To keep the battery safe, tape any exposed connectors to prevent accidental shorting of the battery's positive and negative terminals during shipping. Put each battery in its own plastic bag, seal the bag, and place the battery in the recycling container. Do not dispose of batteries in fire or incinerators as batteries may catch fire and explode.

WHAT DOES NOT FALL UNDER A FACTORY WARRANTY?

  • Batteries charged below 14°F (-10°C).
  • Wear and tear
  • Misuse or use not in accordance with product instructions
  • Warranty does not cover defective products as a result of any circumstances not involved in the manufacturing or faulty parts.
  • Damage from high winds, hail, or puncture damage.

Warranty Time

Return
Refund
Repair
Within30 days (from the date of shipment)
Free
Free
Free
After 30 days and within 365 days from shipment
NO
NO
Paid
After 365 days from shipment
NO
NO
NO